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CONDITIONS OF DELIVERY AND RETURN

CONDITIONS OF DELIVERY AND RETURN

Below you can find detailed information about our delivery policies and procedures.

  1. Delivery Types and Prices
  2. Order Status
  3. Making Changes to your Order
  4. Returns and Exchanges
  5. International Delivery

DELIVERY TYPES AND PRICES

Orders are sent by cargo during weekdays (apart from national holidays). Our cargo partner within Turkey is Aras Kargo and DHL outside Turkey.

Deliveries within Turkey will reach their destination within 3-5 working days. We would like to thank you for your patience during this period. Cargo fees for deliveries within Turkey are around 7 Turkish Liras. During certain promotional periods delivery may be free of charge. For areas in Turkey which are not considered central, delivery may vary from between 5 to 7 days.

For orders that are to be delivered internationally, the delivery price, taxes and other costs will be displayed as calculated on the basket page.

International deliveries will reach their destination in no later than 5 working days.

ORDER STATUS

Orders are processed between Monday and Friday according to the time they were placed.

If you wish to obtain information about the delivery status of your order, please use the cargo reference number sent to your e-mail address. For any questions about your order, you can contact us on 0850 759 68 33 or via e-mail at customercare@nudeglass.com. We are always more than happy to help you.

MAKING CHANGES TO YOUR ORDER

No changes can be made to an order that you have already placed. If you wish to receive detailed information you can call 0850 759 68 33 or send an e-mail to customercare@nudeglass.com and speak with a Customer Representative. Please have your order reference number at hand so that we can process your request quickly.

CONTACT US ABOUT YOUR ORDER

If your order is delivered incomplete, has suffered damaged, or you have any other problem with regard to your delivery, please contact a Customer Representative by calling 0850 759 68 33 or e-mail customercare@nudeglass.com. Please have your order reference order at hand so that we can process your request quickly.

RETURNS AND EXCHANGES

You have 14 days in which to return an item or items via the original distributor of your purchase in the event that you are not pleased or satisfied with them.

Customers who placed their orders via nudeglass.com can begin the returns and exchange process by e-mailing customercare@nudeglass.com. Contact us on 0850 759 68 33 to receive more detailed information about the Returns and Exchange process.

You can return your product within 14 (fourteen) days of purchase/delivery without any reason so long as the product is unused. Please fill in the return form found on the back of the receipt and send it to the address shown below with a copy of your product’s receipt.

Return Address: Arvato SCM Platform S Orta Mah. Öztaş Sok. No: 4 4-1 Logipark F Blok Tuzla / Istanbul. Turkey

Contact us on 0850 759 68 33 to receive detailed information about returning Nude products.

INTERNATIONAL DELIVERY

Orders for international delivery can be placed via our website. Select the country you wish us to deliver to and enter the address details as usual.